Starter Bundle - PRO RTX

At Threaded Workwear, we take pride in delivering high-quality custom embroidered workwear tailored to your business. Due to the personalised nature of our products, our returns policy differs slightly from standard retail items.

Customised & Personalised Items

All garments that have been custom embroidered with your logo or design are non-refundable and non-returnable unless they are faulty or incorrect.

This is because embroidered workwear is made specifically to your requirements and cannot be resold.

Non-Returnable Items

We cannot accept returns or offer refunds for:

• Incorrect sizes ordered by the customer

• Change of mind after production has started or completed

• Minor variations in colour, stitching, or placement that fall within industry tolerances

We strongly recommend checking all sizing and order details before confirming your purchase.

Faulty or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged

• Incorrect (different from what you ordered)

  
  

Please contact us within 7 days of delivery at info@threadedworkwearuk.co.uk with:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will assess the issue and, where appropriate, offer a replacement or refund.

Returns Process

If a return is approved:

• Items must be returned in their original condition

• We will provide return instructions

• Return shipping costs may be covered depending on the issue

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Production Approval Responsibility

Customers are responsible for approving all artwork, sizes, and order details before production begins. Once approved, we cannot make changes or accept returns unless the item is faulty.

Need Help?

If you have any questions about sizing, garments, or embroidery options, please contact us before ordering — we’re happy to help ensure you get exactly what you need.

At Threaded Workwear we aim to deliver your custom embroidered workwear quickly, safely, and efficiently. As all items are made to order, please read our shipping policy carefully before placing your order.

Production & Dispatch Times

All of our workwear is custom embroidered to order, so production time is required before dispatch.

• Standard production time: 7-10 Days

• Larger or bulk orders may take longer

• During busy periods, turnaround times may be extended

Once your order is completed, it will be dispatched promptly.

Delivery Options (UK)

We offer reliable UK-wide shipping on all orders:

• Standard Delivery: Royal Mail 48 Hour Tracked

• Express Delivery: Royal Mail 24 Hour Tracked

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Shipping costs are calculated at checkout based on your order size and delivery location.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Important Delivery Information

• Delivery times begin after production is complete, not from the order date

• Please ensure all shipping details are correct at checkout

• We are not responsible for delays caused by couriers or incorrect address details

  
  

Delays & Issues

While we aim to meet all delivery estimates, delays can occasionally occur due to high demand or courier issues.

If your order has not arrived within the expected timeframe, please contact us at info@threadedworkwearuk.co.uk and we will investigate promptly.

Need It Urgently?

If you require your embroidered workwear by a specific date, please get in touch via email before ordering. We will do our best to accommodate rush orders where possible.